pk33 stool's Privacy Policy

pk33 stool treats the privacy of its users as its highest priority. This privacy policy explains what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. Please read this policy carefully before using our services. This policy works as a complement to the Terms and Conditions, and both documents apply together.

1 Types of Information Collected

1.1 Registration and Identity Information

When you open an account at pk33 stool, we collect your name, date of birth, mobile number, email address, and your chosen username. This information is essential for account verification and management. It is also used to confirm that you are 21 years of age or older.

1.2 Transaction Information

During deposit and withdrawal processes, we record your mobile banking number (bKash, Nagad, or Rocket), transaction amount, and transaction time. This information is used solely to ensure financial security and account accuracy.

1.3 Device and Technical Information

We automatically record your device type, operating system, browser version, IP address, and connection time. This information helps protect site security and detect unusual activity.

1.4 Usage Information

We collect behavioral data such as how long you stay on the site, which pages you visit, and which games or sections you spend the most time on. This allows us to make your experience more relevant.

2 Purpose of Information Collection

The reasons pk33 stool collects your information are listed below:

• To create, verify, and manage accounts
• To securely complete deposit and withdrawal transactions
• To verify eligibility for bonuses and promotional offers
• To prevent fraud and unauthorized activity
• To provide customer support services properly
• To make technical improvements to the site and resolve errors
• To maintain the Responsible Gaming policy and identify the risk of excessive gambling
• To meet legal and regulatory obligations

3 Data Storage and Security

Your information is transferred securely to our servers using SSL (Secure Socket Layer) encryption technology. We use industry-standard security measures, which include:

• End-to-end encryption — data remains protected during sending and receiving
• Firewalls and intrusion detection systems
• Regular security audits and risk assessments
• Limited staff access to data — on a need-to-know basis
• Automated detection of suspicious activity

However, it is not possible to guarantee 100% security when transmitting information over the internet. We follow the highest security measures within our means, but you should also keep your password and login details safe.

4 Sharing Information with Third Parties

pk33 stool never sells your personal information to third parties for commercial purposes. Limited information may be shared in the specific circumstances below:

4.1 Payment Processors

The minimum information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service providers. This information is used solely for the purpose of transaction verification.

4.2 Technology Partners

Limited technical information may be shared with game providers such as Evolution, Pragmatic Play, JILI, and PG Soft to operate gaming software. This information is used only to manage game sessions and is not used for marketing purposes.

4.3 Legal Obligations

We may be required to disclose information at the request of authorities as part of a court order or legitimate legal process. In such circumstances, we will disclose only the information applicable to the legal requirement.

5 Cookies and Tracking Technology

The pk33 stool website and app use cookies and similar technologies. Through these, we:

• Remember your login status, so you do not have to log in again each time
• Save your preferred language and other settings
• Analyze which parts of the site are used most
• Monitor session data to identify security threats

You can control or disable cookies from your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.

6 Data Retention Period

We keep your information for as long as your account is active or as needed to provide our services. Even after closing an account, some information may be retained for the following reasons:

• Potential need for dispute resolution
• Meeting legal or regulatory obligations
• Fraud prevention and security records

Once the retention period ends, your personal information is securely deleted or permanently anonymized.

7 Your Rights and Controls

Every user registered at pk33 stool has the following rights regarding their own information:

7.1 Right to Access

You can contact us at any time to find out what information we have stored about you.

7.2 Right to Correction

If any stored information about you is incorrect or outdated, you can request that it be corrected. Providing accurate information is important for your own benefit.

7.3 Right to Request Deletion

In certain circumstances, you can request that your information be deleted. However, for legal or security reasons, some information may not be possible to delete before a set period.

7.4 Communication Preference Control

You can stop receiving promotional emails or notifications if you wish. Contact our support team regarding this.

8 Protection of Minors

pk33 stool strictly prohibits registration and participation by anyone under the age of 21. We ensure through an age verification process that no minor is present on our platform. We do not knowingly collect any personal information from minors. If we learn that a minor's information has reached us, it will be immediately deleted and the associated account will be closed.

9 Policy Changes

pk33 stool reserves the right to revise this privacy policy as needed. If any significant changes are made, we will notify you in advance by email or through the site. Continuing to use the site after a revised policy is published will be taken as your acceptance of the updated terms. Answers to any related questions can be found in our FAQ section.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Our support team is always here for you. Privacy-related complaints are reviewed by us on a priority basis.